This Privacy Policy explains how VELIT (referred to as "we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you visit our website, use our products, or interact with our services, including our mobile applications and devices. We respect your privacy and are committed to protecting your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the EU, UK, and other applicable jurisdictions.
1. Information We Collect
We collect personal information from you in the following ways:
- Account and Profile Information: When you create an account, register for services, or make a purchase, we collect your name, email address, physical address, phone number, payment information, and other relevant details.
- Usage Data: We collect information about how you interact with our website, apps, and products. This includes IP addresses, browser types, device information, and data about your use of our products (e.g., device settings and remote monitoring activity).
- Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences. This helps us improve your experience and provide personalized services.
- Payment and Transaction Information: We collect payment information such as credit card details, billing address, and transaction history to process your purchases.
- Communication and Support: If you contact us for customer support or send us inquiries, we may collect your communication content, such as email messages, chat logs, and other support-related interactions.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To fulfill orders, provide customer support, and deliver our products and services to you.
- To Improve Our Products and Services: To analyze usage patterns, improve functionality, develop new features, and troubleshoot technical issues.
- To Communicate With You: To send you account-related updates, product recommendations, promotional offers, and other relevant information (you can opt out of marketing communications).
- To Protect Our Services and Users: To ensure the security and integrity of our services, detect fraudulent activity, and comply with applicable laws.
3. Legal Bases for Processing Your Data (GDPR Compliance)
If you are located in the EU or the UK, we rely on the following legal bases to process your personal data:
- Consent: When we rely on your consent to process your personal data, such as for marketing communications or the use of certain cookies.
- Contractual Necessity: To process your data as required for the performance of a contract with you, such as when fulfilling orders or providing support.
- Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services or ensuring security.
- Legal Obligation: To comply with legal obligations, such as for tax or accounting purposes.
4. Sharing Your Information
We may share your personal information in the following situations:
- Service Providers: We may share your data with third-party service providers who help us operate our website, process payments, and deliver services to you. These providers are contractually obligated to protect your data.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
- Legal Compliance: We may disclose your personal information if required by law or to protect our rights, property, or safety.
5. International Data Transfers
Your personal data may be transferred to and processed in countries outside of your jurisdiction, including the US and other countries where our service providers are located. We take steps to ensure that appropriate safeguards are in place to protect your personal data during such transfers, such as through the use of Standard Contractual Clauses (SCCs) or other approved mechanisms.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. When no longer necessary, your data will be securely deleted or anonymized.
7. Your Rights
If you are located in the EU or UK, you have the following rights under the GDPR:
- Right to Access: You have the right to request access to your personal data.
- Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
- Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
- Right to Restriction of Processing: You can ask us to restrict the processing of your data under certain circumstances.
- Right to Data Portability: You have the right to receive your data in a structured, commonly used format and transfer it to another controller.
- Right to Object: You can object to the processing of your personal data in certain circumstances.
- Right to Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time.
To exercise these rights, please contact us at [Insert Contact Information].
8. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your usage of our website and products. You can manage your cookie preferences through your browser settings or by using our cookie consent tool. For more information, please refer to our [Cookie Policy].
9. Security
We implement appropriate technical and organizational measures to safeguard your personal data. However, no method of electronic transmission or storage is entirely secure, so we cannot guarantee absolute security.
10. Children's Privacy
Our products and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of significant changes by posting a notice on our website or through other appropriate means. Please review this Privacy Policy periodically for any updates.
12. Contact Us
For questions or concerns regarding these Terms, please contact VELIT at:
VELIT Cooling & Heating, LLC
522 W Riverside Ave, Ste N
Spokane, WA 99201
United States
Email: support@velitcamping.com
Phone: +1 425-678-2167
Effective Date: January 09, 2023